Terms and Conditions

Refund and Return Policy

If a refund is requested, please complete the following on the contact form 

• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)

• Please read our return/refund policy carefully:

Thanks for purchasing our products at ellashines.shop operated by Ella Kitchen Shines.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. There is a 10% restocking fee and administrative fee deducted from the sale final cost. 

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.